When you don’t measure up…Subway shorts the subs! (a lesson in service)

In business, you’ve heard it said, “Under promise and over deliver”. Well apparently, Subway has been SUBmersive in the bread department (see article here) Additionally, they have been SUBmissive of any requests to explain the SUBpar performance in the sandwhich-making department. May I SUBmit a different perspective on the opening statement?  It has been the… read more →